How People Process & Technology Intersect to Create Better Digital Experiences for County Residents
June 22nd, 1:00 PM - 2:00 PM | Eastern Time
The government often relies on outdated, time-consuming processes. With a digital city hall, governments can promote self-service to reduce the number of calls and walk-ins, saving time internally and externally by moving processes online.
Explore how the Granicus Government Experience Cloud can improve internal and external operations, community engagement, resident services, and trust in government.
Topics covered include:
* How to inform residents about available services
* Encouraging self-service to reduce call volume and walk-ins
* What data to leverage to improve the resident experience