Understanding Enterprise Service Management

August 31, 2023

Information Technology Service Management (ITSM) has proven to be an effective methodology for organizational IT delivery, using a combination of ITIL® best practices and end user feedback to fuel continual improvement. The benefits of ITSM range from cost savings to faster response to higher constituent engagement, so how can county governments apply ITSM practices to other business areas, such as human resources, legal, and finance? The answer – Enterprise Service Management (ESM). ESM is a methodology for organizations seeking to manage and connect what were once disconnected, complex business operations by extending traditional ITSM workflows outside of the IT organization and across the enterprise. Learn the differences between ESM and ITSM, and how implementing ESM can help eliminate redundancies and offer reliable, consistent delivery across the enterprise.

Register

The Modern Edge for County Government

September 6, 2023

September 6, 2023 | 1 P.M. Eastern Time 

Modernization with Juniper AIOps (artificial intelligence for IT operations) is the industry’s best alternative to a network refresh if user experience, automation, and fiscal efficiency are important to county IT departments. Attend this session to discover how Juniper AIOps addresses these challenges and more:

  • Mounting Trouble Tickets Impacts Agency Trust in IT
  • Rising Mean Time to Resolution Increases Unproductive Time and Effort
  • No Visibility into user Experience: “Up” and “available” are not the same as “good”

Gartner states in their publication on AIOps1 “there is no future of IT operations that does not include AIOps. This is due to the rapid growth in data volumes and pace of change (exemplified by rate of application delivery and event-driven business models) that cannot wait on humans to derive insights.”

1 Market Guide for AIOps Platforms, Published 6 April 2021 - ID G00735577

https://newsroom.juniper.net/news/news-details/2023/Juniper-Networks-Named-a-Leader-in-2022-Gartner-Magic-Quadrant-for-Enterprise-Wired-and-Wireless-LAN-Infrastructure-for-Third-Consecutive-Year-Positioned-Furthest-in-Completeness-of-Vision-and-Highest-for-Ability-to-Execute/default.aspx

Register

US Counties & Emerging Cybersecurity Trends

September 13, 2023

September 13th, 2023 | 1 P.M. Eastern Time

The diverse landscape of US counties faces an evolving array of emerging cybersecurity trends. As technology becomes increasingly integrated into our daily lives, counties must contend with challenges such as ransomware attacks, data breaches, and phishing scams that can compromise sensitive information and disrupt vital services. The interconnectedness of critical infrastructure, government operations, and public services magnifies the potential impact of cyber threats. Counties are working to bolster their cybersecurity measures by investing in robust defenses, fostering collaboration with cybersecurity experts, and enhancing employee training to mitigate risks and ensure the integrity of their digital environments. This presentation will provide actionable steps US county leaders can take to stay ahead of these emerging trends to maintain the security and privacy of their citizens in an increasingly digital age.

Register

Responding to Ransomware Attacks

September 26, 2023

September 26, 2023 | 1 PM Eastern Time 

As cyber extortion, including ransomware, continues to impact virtually every sector, and threat actors increase their extortion demands, the need for an effective incident response (IR) plan becomes more imperative. After over 20 years of incident response, Sylint has developed an IR program that helps counties respond to and recover from cyber extortion incidents. This webinar will cover the 7 crucial steps to address these incidents and provide a framework to minimize downtime, reduce impact, and enable continuity.

Register

NACo Information Series on Treasury’s ARPA Flexibility Guidance: Relief from Natural Disasters

October 3, 2023

Wednesday, September 27, 2023 | 2:00 p.m. - 3:00 p.m. Eastern Time

NACo Information Series on Treasury’s ARPA Flexibility Guidance: Relief from Natural Disasters

 NACo for our second in a series of information sessions where we will walk through key features of Treasury’s Interim Final Rule for the ARPA SLFRF and how counties can effectively take advantage of the new flexibilities and invest these dollars at the local level.

For more information check out the event page or email Lhegazy@naco.org

Register

BRECC Action Challenge Application Information Session

October 4, 2023

Wednesday, October 4, 2023 | 3:00 p.m. – 4:00 .pm. Eastern Time

Join NACo for an informational webinar on the application process for the Building Resilient Economies in Coal Communities (BRECC) Action Challenge. The BRECC Action Challenge is a team-based technical assistance and capacity-building program resulting in a strategic economic diversification plan. Find out if your community is a good fit as BRECC program specialists walk you through the application process. Attendees will learn program services, eligibility criteria and how to apply for the BRECC Action Challenge. All coal-impacted communities are encouraged to apply!

More information on the BRECC’s partners and core programs are available here.

For more information check out the event page or contact Lhegazy@naco.org!

Register

Help eligible plan participants prepare for their retirement (1)

October 5, 2023

Thursday, October 5, 2023 | 4:00 p.m. – 5:00 .pm. Eastern Time

Employer-sponsored retirement plans are an essential component of your employees’ benefits package. Join us for a webinar to learn how to help employees save for retirement, helping YOU to improve morale, attract top talent and reduce employee turnover.

For more information check out the event page or email Lhegazy@naco.org

Register

Transforming Digital Government Experiences

October 5, 2023

October 5th, 2023 | 1 PM Eastern 

In today's rapidly evolving digital landscape, counties are presented with opportunities to enhance the quality of life for their residents through innovative technologies. This webinar will delve into the modern tech stack supporting a thriving, digital community and is intended to assist county leaders in embracing digital transformation to create seamless, accessible government services.
By attending this webinar, participants will:

• Gain insights into how counties can leverage technological advancements to create enhanced resident experiences and access to services through real-world case studies.
• Learn practical strategies for implementing digital tools such as mobile apps, cloud infrastructure, and data-driven solutions to streamline operations and boost resident satisfaction.
• Understand the importance of maintaining data privacy and security in digital initiatives and explore best practices for safeguarding sensitive resident information.

Join us for this insightful webinar to uncover the potential of government software modernization and learn how to create a vibrant, connected, and resident-centric community. We’ll explore strategies, case studies, and best practices that empower cities to revolutionize the way residents interact with government, access services, and foster a strong sense of community.
Whether you're a county official, urban planner, or technology enthusiast, this session will equip you with the tools and knowledge to propel your county’s digital infrastructure forward

Register

Local Regulations, Building Codes and Fees: Improving County Regulation Systems for Efficiency

October 11, 2023

Wednesday, October 11, 2023 | 1:00 p.m. – 2:00 .pm. Eastern Time


Zoning is important to designate how a parcel of land is used within a community, and a community land use plan seeks to properly map out the land within a county jurisdiction. To built, renovate, or provide quality rental housing also requires infrastructure like roads, utilizes, and broadband, some of which counties build, maintain, regulate, or otherwise support. In this session, three former housing task force members will discuss counties land use and zoning plans and how they relate to tacking counties’ housing affordability challenges.

If you have any questions check out the event page or email Lhegazy@naco.org!

Register

How a Cyber Attacker Moves Through a Network

October 17, 2023

October 17th, 2023 | 1 PM Eastern 

To understand the crime, you must first understand the criminal. Step beyond cybersecurity protection and into the mind of a hacker. Cybercriminals maneuver in the shadows, access through backdoors, and exploit vulnerabilities to gain network and systems access. Gain eye-opening insight into the approach, tools, and mindset of cybercriminals through redacted, but real-world, hacking examples of how an attacker moves through a network and how to defend against threat outbreaks.
By attending this webinar, participants will:

• Learn how hackers bypass fixes and security patches to exploit systems • Walkthrough real examples of various types of vulnerabilities

• Review key storage recommendations and remediation tactics

Designed for a non-technical audience, a Tyler Technologies expert offers an educational breakdown of redacted real-world cyber attacks with a focused goal of understanding more about hackers, how hacking happens, and knowing key vocabulary to feel confident discussing security and vulnerabilities before, and when, they happen.

Register

Charting Your AI Growth: A Practical Guide on the Use of Generative AI - What Are All Those Tools

October 18, 2023

October 18, 2023 | 1 PM Eastern - Charting Your AI Growth: A Practical Guide on the Use of Generative AI - What Are All Those Tools

Register

TechKnow Series: October, November, & December Sessions

October 18, 2023 - December 13, 2023

October 18, 2023 | 1 PM Eastern - Charting Your AI Growth: A Practical Guide on the Use of Generative AI - What Are All Those Tools

November 20, 2023 | 1 PM Eastern - Charting Your AI Growth: Practical Generative AI - An Introduction to Use Cases

December 13, 2023 | 1 PM Eastern - Charting Your AI Growth: Practical Generative AI - Steps for Productivity Improvements

These are the following dates for the TechKnow Webinar Series this fall following the Tech Xchange Overview where we will discuss the developments of Generative AI as a tool, it's use cases, and the potential in productivity improvements. 

Register

Unlocking Opportunity by Increasing Digital Equity

October 23, 2023

October 23, 2023 | 1 PM Eastern 

Closing the digital divide means more than building broadband infrastructure in areas that lack it-it also means closing the much larger gap of consumers who don't subscribe to broadband even when it is available. Billions in federal funding are now available to address these challenges. Despite this, disparities persist in the rates of broadband adoption that undermine opportunities for job training, access to health care, and economic growth. This presentation provided by Comcast will examine the roles county leaders will play in developing digital equity plans that address barriers to broadband availability and adoption and tap into broadband as a powerful tool for economic opportunity.

Register

Help eligible plan participants prepare for their retirement (2)

October 24, 2023

Tuesday, October 24, 2023 | 4:00 p.m. – 5:00 .pm. Eastern Time

Employer-sponsored retirement plans are an essential component of your employees’ benefits package. Join us for a webinar to learn how to help employees save for retirement, helping YOU to improve morale, attract top talent and reduce employee turnover.

For more information check out the event page or email Lhegazy@naco.org

Register

Creating a Long-Term Housing and Land Use Plan and Periodically Measure Success Towards Goals

October 25, 2023

Wednesday, October 25, 2023 | 1:00 p.m. – 2:00 .pm. Eastern Time

Zoning is important to designate how a parcel of land is used within a community, and a community land use plan seeks to properly map out the land within a county jurisdiction. To built, renovate, or provide quality rental housing also requires infrastructure like roads, utilizes, and broadband, some of which counties build, maintain, regulate, or otherwise support. In this session, three former housing task force members will discuss counties land use and zoning plans and how they relate to tacking counties’ housing affordability challenges.

Register

Securing the Vote: EI-ISAC's Cybersecurity Solutions for the 2024 General Election

October 25, 2023

October 25th, 2023 | 1 PM Eastern Time

The Elections Infrastructure Information Sharing and Analysis Center (EI-ISAC) is a critical resource for cyber threat prevention for the nation's election offices. To improve the cyber posture of election offices, the EI-ISAC partners with industry leaders to provide no-cost cybersecurity solutions to its members. The EI-ISAC is committed to keeping its members informed and protected against the ever-changing cyber threat landscape.

Join us to hear about the potential threats facing election offices as we approach the 2024 General Election year and the solutions we offer to protect your critical election infrastructure.

As a preview, two of the most beneficial solutions we offer are: Endpoint Detection and Response (EDR) and Malicious Domain Blocking and Reporting (MDBR). EDR protects your endpoints by providing threat detection and prevention to quickly identify and stop the spread of ransomware. MDBR prevents your users from connecting to known or suspected malicious websites.

In addition to being no-cost solutions for election offices, these solutions are quick and easy to install. Counties that are under-resourced or lack cybersecurity tools may also be eligible for the no-cost solutions and services we provide.

Register

Help eligible plan participants prepare for their retirement (3)

October 26, 2023

Tuesday, October 26, 2023 | 4:00 p.m. – 5:00 .pm. Eastern Time

Employer-sponsored retirement plans are an essential component of your employees’ benefits package. Join us for a webinar to learn how to help employees save for retirement, helping YOU to improve morale, attract top talent and reduce employee turnover.


For more information check out the event page or email Lhegazy@naco.org

Register

Supreme Court Preview for Local Governments: 2023-2024 Term

October 31, 2023

Tuesday, October 31 2023 | 1:00 p.m. - 2:00 p.m. Eastern Time

Hosted by the Local Government Legal Center (LGLC), join legal experts in a discussion of the new Supreme Court term and what decisions local governments should watch. The Supreme Court will rule on several major cases this term, including on issues related to:

  • A possible new standard for employment liability under Title VII;
  • Whether a public official’s social media account can constitute state action for the purposes of the First Amendment;
  • Whether the Supreme Court should overrule Chevron v. Natural Resources Defense Council, which relates to deference that courts should provide administrative agencies; and
  • Whether firearm regulations prohibiting individuals subject to domestic violence restraining orders violate the Second Amendment

Speakers will discuss these cases as well as others that are relevant to local governments.

The LGLC is a coalition of national local government organizations formed in 2023 by the National Association of Counties (NACo), National League of Cities (NLC), International Municipal Lawyers Association (IMLA) and Government Finance Officers Association (GFOA) to provide education to local governments regarding the Supreme Court and its impact on local governments and local officials and to advocate for local government positions at the Supreme Court in appropriate cases.

For more information check out the event page or email Lhegazy@naco.org!
 

Register

Making Relevant Data Accessible to Residents: Spotlight on Clermont County

November 1, 2023

November 1st, 2023 | 1 PM Eastern 

As county government leaders, you are constantly seeking ways to improve local government services, enhance efficiency, and effectively connect with your residents. In this dynamic era, system modernization has emerged as a transformative strategy to address county goals and unlock the potential of government operations. Supported by compelling evidence and real-world examples, we will highlight the benefits Clermont County’s modern tech has brought to their community.

Learning Objectives:

• Gain valuable insights into the transformative potential of software modernization in counties.

• Discover best practices, lessons learned, and strategies for implementing shared data initiatives.

• Learn how county modernization can strengthen your connection with the communities you serve.

This presentation will focus on how Clermont County deployed Tyler Technologies solutions to serve its residents and on the county’s innovative approach to sharing data with its community. Join us as we dive into the benefits of county modernization through technology – connecting department services.

Register

County Programs Aimed at Supporting Residents and the Construction of Housing Units

November 6, 2023

Monday, November 6, 2023 | 1:00 p.m. – 2:00 .pm. Eastern Time
 

Investment – often a blend of financing, lending, and county tax policy – is required to successfully develop new housing, maintain existing housing stock, and navigate housing support systems. Looking holistically at county financing, tax and policy touchpoints can help foster housing affordability. County leaders can make housing projects more attractive through tax incentives and can use revenues to administer supportive programs for low-income individuals. In this session, three former housing task force members will discuss programs counties have enacted that are aimed at supporting the construction of housing units and supporting renters and homeowners.

If you have any questions check out the event page or email Lhegazy@naco.org

Register


Fostering Healthy Dialogues and Collaborations with Community Organizations and Neighboring Counties

December 4, 2023

Monday, December 4, 2023 | 1:00 p.m. – 2:00 .pm. Eastern Time

Housing is a foundational element to community prosperity, contributing to health, economic mobility, safety, and resilience. Sometimes the conversation around housing can be limited to finances, but engaging with the community to reframe the conversation to one about community property can gather support for housing projects. In this session, three former housing task force members will discuss how counties engage with the community and how counties foster collaborations with organizations and neighboring counties.

Register