Creating Meaningful Engagement with Citizens through Personalized Customer Service

Wednesday, October 19, 2022 | 2:00 p.m. – 3:00 p.m. Eastern Time

Marco Toscano, Director of Customer Experience at DEN, will discuss how Denver modernized customer service and engagement with social media, AI, and automation technologies. He will also share the analytics that enable counties to improve the information, resources and services delivered to the community. Providing excellent service, engagement, and support is an obligation that requires precise, accurate, and timely communication.

Denver International Airport (DEN), owned and managed by the City and County of Denver, uses innovative social media, social listening, and social care solutions to engage customers, improve service, and reduce administrative burdens. DEN responds faster by delivering information and resources across more than 30 social media and digital channels.

Visit the event page for the most up-to-date information. Questions? Contact

*Hint: DO NOT use your own email if you are registering someone else. You must use the email of the person who will attend. It will also help to use the email that receives NACo correspondence (i.e. your county or organization email).​


If you have any registration questions, please email